Our support paths

How to reach us

Telephone support

From Monday to Friday

+49 (0) 6261 846 94-8

Mon - Thu from 8:00 to 17:00
Fri from 8:00 to 15:00

E-mail support

from monday to friday

Online help

Step by step

We explain many areas of our software with descriptions of settings and screenshots.

Online help

Further questions or suggestions?

We are at your disposal

How much does our support cost?

Our support is free ^of charge1.

^{1 Every customer receives 2 hours of free support per year. After that, the support is rounded up to a full 15 minutes and billed at an hourly rate of €150 net per hour. The customer will be informed in advance as soon as support becomes chargeable.}

Clear contact persons

Do you have a request? - You will get the contact person you need. Whether by phone or e-mail, we guarantee you the fastest possible response to your enquiry.

Professionally competent

Our support team is regularly trained internally and takes part in further training courses. This guarantees professional expertise at the highest level at all times.

Humanity

People are what counts for us and this applies above all to our customer service. Friendliness is right at the top of our agenda. After all, we want you to enjoy calling our support team and feel understood and supported.

Arrange a free consultation

We would be happy to discuss over the phone what is possible with SaaS.de and how we can meet your needs!